Thank you for shopping at theDesignMogul.com. We truly value your business and aim to provide high-quality digital design templates to help support and elevate your brand. Since all of our products are digital downloads, please take a moment to read our refund and return policy carefully before making a purchase.
Digital Products Only
All products sold on theDesignMogul.com are digital in nature. No physical items are shipped, and all purchases are delivered electronically via download links immediately after payment is confirmed.
No Refunds or Returns
Due to the non-tangible and irrevocable nature of digital products, we do not offer refunds, returns, or exchanges once a file has been downloaded or accessed. All sales are considered final.
This policy is in place to protect the integrity of our work. Once you gain access to the product, it cannot be returned in the traditional sense, and therefore refunds cannot be issued.
Order Issues and File Support
If you experience any issues with your order, we are more than happy to help resolve the problem. Common issues include:
File not downloading correctly
Missing or corrupted files
Difficulty accessing or editing the file
Technical issues with the design elements
Please contact us directly at support@thedesignmogul.com with your order number and a detailed description of the issue. In most cases, we are able to:
Resend the correct or updated file
Guide you through downloading or editing
Make minor fixes to resolve file-related problems
While we do not offer refunds, we are committed to ensuring you receive the value and usability you expected from your purchase.
No Exchanges
As our products are digital files, we do not offer exchanges for different items. However, if you believe you purchased the wrong product or downloaded the incorrect file, please contact us immediately so we can assist you.
Before You Buy
We encourage all customers to carefully review the product description, software compatibility requirements, and listing images before purchasing. If you are unsure whether a product is right for you, feel free to reach out to us in advance for clarification or pre-purchase support.
Contact Us
If you have any questions or concerns regarding this refund policy or need help with your order, you can reach our support team at:
